Category Archives: Pool

Reflecting on 11+ Years at PoolDawg

On September 7, 2004 I officially joined the team at PoolDawg.com. What was then a fairly unknown brand is now one of the most trusted retail ecommerce brands in the billiards industry.  On February 12, 2016 I will be leaving the company.  As I enter my final week in the billiards industry, I can say without hesitation that I am extremely proud of what I helped build.

For most, leaving a company that you helped build and grow can be stressful. You worry about what will happen when you leave and how the company will do once you’re gone. Given the people I’ve worked with at PoolDawg over the years, I have no such worries and can leave knowing that the company will continue to thrive long after I’m gone.

For the past 11+ years, I had the opportunity and pleasure of working with some of the smartest and most talented people in the pool business. They are passionate about pool, but more importantly, they are beyond passionate about taking care of PoolDawg’s customers. It is a rare thing to be able to leave a company and know that the hundreds of thousands of customers the company serves will continue to receive the award winning level of customer service that they’ve come to expect when doing business with PoolDawg.

I can rattle off all sorts of accomplishments from the past decade, but ultimately this is the only accomplishment that really matters:

ratings1

This level of customer love doesn’t happen by accident and certainly doesn’t happen as the result of one employee.  These are not the BS reviews I wrote about a while back.  These are legit reviews from people who have purchased from PoolDawg. These are the types of real reviews you get when you build a company culture that is completely focused on blowing customers away with exceptional service.  No company can exist without customers, so if you’re not amazing your customers with exceptional customer service, you’re doing it wrong.

PoolDawg is not just an online store. It is a billiards destination. It is a place where people can learn to become better pool players. It is a place where you can shop and know that you’ll be taken care of. It is a place where a customer can ask for and receive honest opinions about products without ever getting a “hard sell”. It is a place that stands behind the products they sell on a level that is comparable with the most trusted brands in the world.

I look forward to bringing everything I’ve learned building PoolDawg to my new job (more on that another time). In the meantime, I wish nothing but the best for my soon to be former team, including the best mascot in the entire billiards biz – Mr. Frank T. Dawg (posing here with our 2013 Bizrate Platinum Circle of Excellence Award).

ratings2

Posted in Life, Pool.

As The AZ Billiards World Turns – Rodney Morris v CSI Edition

train-wreck

For those of you who read this blog and don’t play pool, there’s a website called AZ Billiards that plays host to a huge forum where pool players can go to talk about all things pool. There’s lots of great information there, but what really sells is the drama.

In this week’s installment, it seems that pro pool player and 2013 US 10 Ball Open Champion Rodney Morris has been banned from participating in any future Cue Sports International (CSI) events.

As the thread is now 29 pages and counting, I’ll give you the synopsis:

The Main Players:

Rodney Morris: World Class Pool Player, Mosconi Cup Member, winner of several major championships. Never met the guy, but seems like a nice guy.

Mark Griffin: Billiards Industry Power Player. Owns CSI which includes the BCA Pool League, USA Pool League, The Action Report and a number of pro events.

The Synopsis after skimming the 25+ page thread:

Apparently Rodney posted some stuff on Facebook about the 10 Ball Championships (which he won) that were seen as putting CSI in an unfavorable light. Shortly thereafter, Griffin announced that his events would be invitation only instead of open events.  Rodney finds out that he’s barred from these events and drama ensues.

In the process, one poster will come in and try to derail the thread by talking about her hatred of the BCA (the trade org that she absurdly thinks lives in palaces eating filet mignon 3x daily, not the pool league), will post pictures of her boyfriend posing with other pool players and try to bring the spotlight on her.  Soon after, another poster will come in and try to grab the spotlight so he can sell his DVDs.

I don’t know either of these guys at all and I’m not even going to try and judge who’s in the right and who’s in the wrong.  Frankly, I don’t have any skin in this game. I will say though that the thread is wildly entertaining, especially for anyone outside the biz that is curious about the way pool politics work and how riled up people get about it.

What I do know though is that at some point the this guy who goes by the name of “Mr. Wilson” will come in and start threatening everyone to keep their opinions to themselves unless they want to, as he puts it, “take a permanent AZB vacation”. He loves to flop his ban hammer out on the table for everyone to see as often as possible and is probably responsible for more people leaving the AZB community than any other single member.

Seriously, go check it out.  Remember though, I’m not taking sides.  Just sharing what’s already out there.

http://forums.azbilliards.com/showthread.php?t=352792

Posted in Pool.